Outlook Question

[Block G Raptor]

Hi Guy's. Ive an Issue with a users Outlook that I cant seem to sort out by googling or looking up ms help so I turn to ye.

Basically I've just installed office 2007 for this guy and he's moving mail from his Inbox to his personal folders. It's taking ages to copy, he insists that the guy who was the Deskside engineer before me was able to tick something in outlook 2003 that enabled the movement of mail from inbox to personal folders instantly
I've looked through all the settings I can think of and nothing seems to work

any Ideas ?

[outside in]

ring the other guy

[pete]

Basically I've just installed office 2007 for this guy and he's moving mail from his Inbox to his personal folders. It's taking ages to copy, he insists that the guy who was the Deskside engineer before me was able to tick something in outlook 2003 that enabled the movement of mail from inbox to personal folders instantly
I've looked through all the settings I can think of and nothing seems to work

any Ideas ?

Set up a rule?

[willymccann]

BGR try setting up a new pst file and then moving an email in to that to see if you have the same issue, if not, it might be an issue with the current pst file being an older format that 2007 doesn't like - this is just a guess. but worth a shot

[Block G Raptor]

No it's not an issue with an older PST the mails copy over ok but it just takes a while.The user insists that there was some option that my predecessor clicked on that improves the speed of the copy

Set up a rule?

What Type of rule would cover this? I can't think of any tbh

[willymccann]

BGR - the only thing I can think of that would make copying go quicker is if the mailbox is set-up in Cache Mode. But 2007 should have picked that setting up from 2003, if not, you can check it by going to Tools - Account Settings, highlight the acount and click on Change - there should be an option for Cache Mode here - but as I said, that's the onnly thing I can think of it being

[Block G Raptor]

Yeah that was the first thing I thought of. It is set up for cached exchange mode so it's possible that 2007 is just slower. The user is adamant that it was a Check box so that would fit in with Cached exchange mode

thanks for confirming what I suspected all along

[A face]

What ever you do, download and run the 2003->2007 convertor first.

Edit: Sorry, read that again and you didn't mention 2003. Where is the PST file? locally or a file server? Set it up locally first to trouble shoot.

Is it an exchange account or pop3?

[Block G Raptor]

Check back with the user and cached exchange mode had become un-ticked. re ticked and violla all good