I imagine it's a form e-mail/letter job like most public organisations in this country. You know the ones where they respond to your initial e-mail whilst not addresing your querie and informing you that the person you asked doesn't actually know (they usually say "he/she is very busy" or "has a tiring schedule").
You'd probably get one for having the audacity to ask what time the offices at Merrion Square open at.
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