NTL

[Rovers Fellow!]

Has anybody else here had problems in dealings with NTL? Am I the only one who thinks they are the most ignorant ****s Ive ever come across where nobody is answerable to anything and you just get passed around on the fone to different person and they say will send people out but dont and u have to ring them again and again and again????

[Terry]

have never had a problem with them anyway, everytime I rang them for assistance it was always sorted immediately.

[Dodge]

have never had a problem with them anyway, everytime I rang them for assistance it was always sorted immediately.

Same here. Nothing but good news for me (Been with 'em four years now - have internet + cable with them)

[pete]

Never had any problems in 5 years.

[Paddyfield]

I use NTL for broadband and TV; service is constant and reliable. However, they could do with a few extra bodies to answer the phone because they take ages.

[dfx-]

Apparently "Your TV service is being upgraded" is a favourite screen of ntl - and it is still upgrading three years later...

[Peadar]

My mate moved into a new place and rang NTL to get the his name put on the bill as the previous tennant hadn't cancelled the contract. They passed him from pillar to post and had him on hold for over two hours.

He hung up and tried again the next day only to get the same treatment. Eventually, he gave up and said he'd wait for them to come after him. Got final warning letters about not paying his bill etc. and then told he was being cut off. That never happened though. Then letters arrived from the debt collector but the person they were looking for had long since left. Then letters arrived from NTL saying "Welcome new tennant. Can we interest you in our various services?"

Four years later, having paid nothing for at all for cable, he signed up for their Digital package. Still thinks their customer service is rubbish but he has a better selection of channels and after 4 years of free cable, he doesn't mind paying a few quid now.

[aido_b]

Still waiting on them to come out and sort out my broadband which keeps on cutting off, been about 12 days so far ....

[carrickharp]

Has anybody else here had problems in dealings with NTL? Am I the only one who thinks they are the most ignorant ****s Ive ever come across where nobody is answerable to anything and you just get passed around on the fone to different person and they say will send people out but dont and u have to ring them again and again and again????

Yip total *******, the box at the front of our house for the cable (which I was told by the first guy who called out was nearly 30 years old and should never have been used for digital)broke down, I was informed by him he would call it in and it would be replaced next week (end of last May), no one called that week so phoned up again they insisted we had to have someone in the house from 9.30am to 2.30pm the following Friday so one of the girls waited until 2.30 but had to go to work (note in letterbox NTL called @ 2.45 (they won’t phone to let you know when they are coming I am only 10 mins from the house).

I had explained on the phone that the problem did not require access to the house but no good talking. Any way phoned NTL again and again etc (again the long waits on hold and it seemed the more I phoned the longer the wait) then to be told by them that job had been done this went on for weeks and we refused to pay the bill for the period the service was down but they refused to call out until we paid it (even though we were paid up until the end of May they wanted money for the time it was down AND we always paid them on time), the last call I made was greeted by the most ignorant woman I ever talked to who spoke down to me like I was a liar, all we wanted was the little box on the front fixed, they managed to send out an engineer to cut the cable though (when they done that they left the old battered box hanging off the wall so they must have seen the shape of it and the reason of our complaint). We now have SKY **** NTL

Rant over

[onenilgameover]

NTL have been teasing me with the possibility of tv for a month now...w@nkers...something bout computer updating problems...not happy...

[Dodge]

Had my first real problem yesterday. Internet was down and broadband people only work until 8 (but phones open until 10) Was about an hour waiting to get through. At least its free

[NY Hoop]

This was doing the rounds a while back:


Dear Cretins,

I have been an NTL customer since 9th July 2001, when I signed up for

your 3-in-one deal for cable TV, cable modem, and telephone.

During this three-month period I have encountered inadequacy of

service which I had not previously considered possible, as well as

ignorance and stupidity of monolithic proportions. Please allow me to

provide specific details, so that you can either pursue your

professional prerogative, and seek to rectify these difficulties - or more likely

(I suspect) so that you can have some entertaining reading material as you

while away the working day smoking B&H and drinking vendor-coffee on

the bog in your office:

My initial installation was cancelled without warning, resulting

in my spending an entire Saturday sitting on my fat arse waiting for

your technician to arrive. When he did not arrive, I spent a further 57

minutes listening to your infuriating hold music, and the even more

annoying Scottish robot woman telling me to look at your helpful

website....

HOW?

I alleviated the boredom by playing with my testicles for a few

minutes - an activity at which you are no-doubt both familiar and

highly adept.

The rescheduled installation then took place some two weeks later,

although the technician did forget to bring a number of vital tools -

such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had

still not arrived. After 15 telephone calls over 4 weeks my modem

arrived...six weeks after I had requested it, and begun to pay for it.

I estimate your internet servers downtime is roughly 35%... hours

between about 6pm -midnight, Mon-Fri, and most of the weekend.

I am still waiting for my telephone connection. I have made 9

calls on my mobile to your no-help line, and have been unhelpfully

transferred to a variety of disinterested individuals, who are it seems

also highly skilled bollock jugglers.

I have been informed that a telephone line is available (and

someone will call me back); that no telephone line is available (and

someone will call me back); that I will be transferred to someone who

knows whether or not a telephone line is available (and then been cut

off); that I will be transferred to someone (and then been redirected

to an answer machine informing me that your office is closed); that I

will be transferred to someone and then been redirected to the irritating

Scottish robot woman...and several other variations on this theme.

Doubtless you are no longer reading this letter, as you have at least a

thousand other dissatisfied customers to ignore, and also another one

of those crucially important testicle-moments to attend to. Frankly I

don't care, it's far more satisfying as a customer to voice my frustration's

in print than to shout them at your unending hold music. Forgive me,

therefore, if I continue.

I thought BT were ****, that they had attained the holy ****-pot

of god-awful customer relations, that no-one, anywhere, ever, could

be more disinterested, less helpful or more obstructive to delivering

service to their customers. That's why I chose NTL, and because, well,

there isn't anyone else is there? How surprised I therefore was, when I

discovered to my considerable dissatisfaction and disappointment what a

useless shower of *******s you truly are. You are sputum-filled pieces

of distended rectum - incompetents of the highest order.

British Telecom - ******* though they are - shine like brilliant

beacons of success, in the filthy puss-filled mire of your seemingly

limitless inadequacy. Suffice to say that I have now given up on my

futile and foolhardy quest to receive any kind of service from you. I suggest

that you cease any potential future attempts to extort payment from me

for the services which you have so pointedly and catastrophically failed

to deliver- any such activity will be greeted initially with hilarity

and disbelief -quickly be replaced by derision, and even perhaps

bemused rage.

I enclose two small deposits, selected with great care from my cats

litter tray, as an expression of my utter and complete contempt for both

you and your pointless company. I sincerely hope that they have not

become desiccated during transit - they were satisfyingly moist at the time of

posting, and I would feel considerable disappointment if you did

not experience both their rich aroma and delicate texture.

Consider them the very embodiment of my feelings towards NTL, and it's

worthless employees.

Have a nice day - may it be the last in you miserable short life, you

irritatingly incompetent and infuriatingly unhelpful bunch of ****s.

John




KOH

[pete]

Any service provider can have problems (i suppose we would prefer not too many though) so can really only judge them on HOW they solve the problem & deal with customers.

I have big clunky NTL digital box & trying to figure out how could get them to replace with small new one...

[Dodge]

NTL bck up now. Not expecting a call back. Like pete said, do't really care as long as it works...