Irish Trains: Your thoughts please
i am one of the unlucky people who use the train service every day to get to work. Trains are constantly late, cancelled etc and no explaination given, i know a lot of others who are also sick of this.
i am thinking of putting a forum up for people to air their views on this subject. eg train to x was late, train to y was cancelled etc.
any thoughts on this would be welcome,
mods, hope its ok just want to put out a feeler before i put up forum.
I get the train from Port to Heuston every day.....
Every 2nd week I've to get the 6.05 train into town, and over the past month the weather has been absolutely freezing at that time in the morning, with no heating on any of the carriages. It got so bad that I was forced to submit an online complaint.
"Dear sir/madam,
I have a small complaint to make regarding the standard of the carriages on the train this morning and yesterday morning. As I'm sure you are aware, the weather has been quite cold the past few days, but the good people at Iarnród Éireann must think we are in the middle of a heatwave as we have had no heat in the carriages this week. Frankly it was warmer outside of the carriage than inside the carriage. Surely there are heaters on the carriages that can be used on the journey? I see a great deal of advertising in the national media about how Iarnród Éireann are going places and improving the journey. Perhaps that money spent on advertising would be better used in physically showing the customers the improvements being made rather than telling us. I feel, and I know I'm not alone in this opinion, that we pay enough money per annum on train fares to expect a decent standard of service.
I look forward to hearing from you."
To which I got no response.
However yesterday when I was trying to get a quote of a train ticket from Brussels to Dortmund (yes for that reason!) I got a reply within 25 mins.
Great eh?