NTL/UPC Broadband Help

Got the broadband from NTL installed(in theory) at the weekend the lights came on the modem and the engineer ran off saying everything was working when I tried to logon later that evening I cant get onto the internet either via the wireless or ethernet wired , all the lights are on the modem and the network is showing up as connected with either limited or local access ,UPC insist that there is a signal going to the modem and have another engineer coming again in a few days time , would like to try and resolve before then , did anyone else have similar problems , I think it may be something to do with my previous connection to Bt broadband and windows vista , have tryed the option of resetting the network adaptor and changing the Ip4 and IP6 address's to automatic. Any suggestions appreciated I seem to jinxed wiht broadband installations as they never work first time.

what colours are the lights, particularly on LAN?! sometimes the signal isn';t strong enough from the exchange or ISP provider and therefore the modem appears to have a connection when it doesnt really as it keeps reconnecting to try to acquire an IP address. That could be your problem.

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Originally Posted by paul_oshea

what colours are the lights, particularly on LAN?! sometimes the signal isn';t strong enough from the exchange or ISP provider and therefore the modem appears to have a connection when it doesnt really as it keeps reconnecting to try to acquire an IP address. That could be your problem.

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All the lights were green and stable, the phone is working from the same modem, whne I hooked up the netgear wireless box it had a green internet light on it aswell.

Sorted now, some dope in the NTL office assigned a wrong modem code to my connection thus blocking my internet access. First impressions are very good of the broadband speed on the 3mb package , massive improvement compared to the eircom/bt bogbrand , €24 is a great price(in ireland) for phone and 3m bb.