Magicme
16/10/2010, 3:15 PM
So Stena Line Belfast....best staff ever making up for a **** website that led us to believe there was a ferry at 11.45 today to Scotland. We got to the Port and were told there was no ferry until 13.30 and the train that it would connect to would not get him to Glasgow until 22.00 tonight, around the time the concert he is going to was finishing.
The Staff took it upon themselves after seeing Dylans sad face to check with P&O if their early ferry was going, it wasnt. They then went online and checked flights from Derry and Belfast to Glasgow & Edinburgh, but only one would was avail and would just about get him there in time but if delays he would miss half the gig. They then checked with Ulsterbus about bus on the ferry and it was full.
Then one remembered that a private bus company had booked onto the ferry to go to Glasgow so they rang it and got him a seat on their bus which will have him in Glasgow, around the corner from the venue, half an hour before the doors open. Heros. Thank you Aaron and Glenn, you are legends!
One happy 16 year old now enroute to meet his auntie Laura and go see Chiddy Bang. Nice.
Thats customer service.
The Staff took it upon themselves after seeing Dylans sad face to check with P&O if their early ferry was going, it wasnt. They then went online and checked flights from Derry and Belfast to Glasgow & Edinburgh, but only one would was avail and would just about get him there in time but if delays he would miss half the gig. They then checked with Ulsterbus about bus on the ferry and it was full.
Then one remembered that a private bus company had booked onto the ferry to go to Glasgow so they rang it and got him a seat on their bus which will have him in Glasgow, around the corner from the venue, half an hour before the doors open. Heros. Thank you Aaron and Glenn, you are legends!
One happy 16 year old now enroute to meet his auntie Laura and go see Chiddy Bang. Nice.
Thats customer service.